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Customer service management refers to how businesses provide services to their customers. The purpose of customer service management is to provide excellent customer service that increases brand loyalty from the customer. 

This qualification aims to provide the tools needed for effective customer relations. It teaches learners to personalise customer relations to each individual; to plan and organise actions and recommendations; to develop their communication skills and loyalty-promotion techniques; and to handle customer complaints. The course adopts a general approach to customer relations and is ideal for staff at companies wishing to improve their practices and boost their growth.


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5 O'levels including english 

To be advised