Career Prospects
Customer service management refers to how businesses provide services to their customers. The purpose of customer service management is to provide excellent customer service that increases brand loyalty from the customer.
This qualification aims to provide the tools needed for effective customer relations. It teaches learners to personalise customer relations to each individual; to plan and organise actions and recommendations; to develop their communication skills and loyalty-promotion techniques; and to handle customer complaints. The course adopts a general approach to customer relations and is ideal for staff at companies wishing to improve their practices and boost their growth.
Career Prospects
Transport and logistics is a complex and diverse field that calls for a cross-disciplinary approach. Indeed, it's an industry that never stands still. This diploma course offers learners a wider perspective on the intricacies involved in transportation and logistics from a global lens. The course will shed light on the most pertinent aspects of these two critical subsets, including the world transportation system, the INCO terminology, and the underlying foundations of logistics. It will enable learners to speed up on their fundamentals needed to lead, plan, and manage transportation and logistics networks across industries. It will offer crucial insights into understanding the mechanisms of transporting goods across international borders
Career Prospects
Applied project management is a concentrated basic course that gives you a holistic view of project work. The focus is your role as project manager, with emphasis on simple, practical tools you can use in your work. The entire project workflow is discussed, with particular emphasis on the preparation phase.
This program is suitable for anyone who wants to learn to manage projects better. You do not have to be in a project management job, although many of our students are working as project managers, supervisors, or project coordinators. It helps to have experience working on projects in some capacity so that you can put the learning into context, but it does not matter which industry you work in..
Career Prospects
Hospitality careers encompass a broad spectrum of roles within the service industry, including positions in hotels, restaurants, and tourism. These careers are important because they are at the heart of customer service, creating memorable guest experiences. They offer diverse opportunities for personal and professional growth, requiring various skills from operational expertise to exceptional interpersonal abilities. This field is crucial for the global economy, promoting cultural exchange and providing employment opportunities worldwide
Hospitality management can be broadly defined as the management of hospitality services and the customer journey. This often means overseeing operational, administrative, and commercial tasks. However, the precise objectives and responsibilities can vary with so many different sectors, businesses, and hospitality career paths.
Career Prospects
The events industry is a dynamic, fast-paced sector offering opportunities to work on anything from small staff events and festivals to weddings and charity fundraisers
Event managers plan and organise promotional, business and social events. They're responsible for running a range of events, ensuring the target audience is engaged and the message of the event is marketed properly. Events play a huge part in the success of a brand or an organisation.
You'll manage the whole process from the planning stage, right through to running the event and carrying out the post-event evaluation. The role is primarily hands-on and often involves working as part of a team.